This FAQ aims to answer the most frequently asked questions about transport of dogs cats and NAC 🐶🐱. You will find clear information about our pet taxi services, whether for veterinary appointments 🩺, airport transfers, train station journeys, long-distance travel or specialized services.
As every situation is different, this FAQ helps you better understand how we operate and prepare calmly and confidently for your pet’s transport 🐾.
Veterinary Transport 🩺
Do you provide transport for dogs, cats, and exotic pets to the veterinarian?
Yes, we provide transport for dogs, cats, and exotic pets to veterinary practices and clinics for scheduled appointments, medical examinations, or specific treatments.
Can I accompany my pet during the veterinary journey?
Yes, the owner may accompany their pet during the journey. The presence of the owner often helps to reassure the animal, especially in cases of stress or anxiety 🐾.
Do you provide emergency veterinary transport?
We can provide emergency veterinary transport depending on our availability. We recommend contacting us by phone to quickly assess the situation.
Do you transport animals after surgery or hospitalization?
Yes, we offer post-operative and post-hospitalization transport. Driving is gentle and adapted to ensure the animal’s comfort during the journey 🐶🐱.
Do animals need to be in a carrier for veterinary transport?
No, transport in a carrier is not mandatory. Appropriate solutions (carrier, harness, or secured setup) are used depending on the animal and its state of health.
How does the return journey work after a veterinary visit or treatment?
During a veterinary appointment, it is common for the end time to be unknown in advance, particularly due to the care provided or waiting time on site, even with a scheduled appointment.
In this case, we do not charge hourly waiting time. The transport is offered at a clear rate that includes one outbound journey and one return journey.
We simply ask our clients to inform us as early as possible when the treatment is completed, so that we can organize the return pickup under the best possible conditions 🕒🐾.
Pet Transport to Airports ✈️
Do you provide transport for dogs, cats, and exotic pets to airports?
Yes, we provide transport for dogs, cats, and exotic pets to the main Paris airports. Our pet transport to airports service is specifically designed to meet the requirements of air travel with animals.
Which airports do you serve?
We mainly operate to:
- Paris-Orly Airport
- Paris Charles de Gaulle Airport (CDG)
- Paris-Le Bourget Airport (business aviation)
Are you experienced with transporting animals for flights?
Yes. Transporting an animal to an airport requires careful organization and precise anticipation of constraints. We are used to handling the specific requirements involved in preparing animals for air travel.
How do you manage timing before a flight departure?
We always allow a wide safety margin to ensure a calm and stress-free arrival at the airport. We take into account traffic conditions, check-in deadlines, and animal transport formalities 🕒🐾.
Can you transport animals with an IATA-approved crate?
Yes. We transport animals with their travel crates, including IATA-approved crates when required by the airline.
Do you help assemble or disassemble IATA transport crates?
Yes. Large crates (L or XL) are often disassembled to make vehicle transport easier.
We assist our clients in assembling or disassembling IATA crates, correctly installing screws and fastening elements, so that the crate is compliant and ready for check-in.
Can you help with luggage and crates up to the check-in counter?
Yes, with pleasure. We assist our clients with transporting luggage, transport crates, and the animal up to the check-in counter whenever possible.
Can the owner accompany their animal to the airport?
Yes, the owner may accompany their animal during the journey. Their presence often helps reassure the animal and calmly prepare for the final steps before the flight.
Are you familiar with the formalities for traveling by plane with an animal?
Yes. Air transport of animals requires advance preparation. Before departure, you must in particular have:
- a veterinary certificate
- a European pet passport (if applicable)
- up-to-date mandatory vaccinations
- documents required by the destination country and the airline
As regulations may vary depending on the airline and the destination country, we always recommend checking these requirements directly with your airline.
Can exotic pets travel by taxi and by plane?
Yes. Exotic pets (NAC) can be transported in our vehicle and, depending on the species and conditions, may also travel by plane.
Rules vary depending on the species, the airline, and the destination.
Examples of exotic pets:
- Rodents: rabbits, mice, guinea pigs, rats, hamsters
- Carnivores: ferrets, polecats, minks
- Reptiles: snakes, iguanas, lizards
- Birds: parakeets, parrots, canaries, finches, mynah birds, toucans
- Amphibians: frogs, dendrobates, axolotls
Is it possible to travel with a categorized or so-called dangerous dog?
Yes, vehicle transport is possible, generally using a suitable crate, in compliance with safety regulations.
However, for air transport, certain so-called dangerous breeds are most often prohibited from flying:
- Attack dogs (Category 1)
- Guard and defense dogs (Category 2)
Exceptions may exist depending on the airline. Only the airline can confirm acceptance.
Are guide dogs and assistance dogs accepted?
Yes. Guide dogs and assistance dogs are accepted in our vehicle at no extra charge.
On planes, they travel free of charge in the cabin, alongside their owner, regardless of size or weight, provided that a CMI (Mobility Inclusion Card) or disability card is presented.
For exact conditions, we invite you to contact your airline directly.
Pet Transport to Train Stations 🚆
Do you provide transport to major Paris train stations?
Yes, we offer transport for dogs, cats, and exotic pets to all major Paris train stations. Whether your departure is from Paris Gare de Lyon for a journey to the south, from Paris Bercy Bourgogne–Pays d’Auvergne , or from Paris Austerlitz , we adapt our organization to your itinerary and your animal.
Do you also operate from other Paris train stations?
Yes. We also serve very busy stations such as Paris Montparnasse , Paris Est , Gare du Nord , and Paris Saint-Lazare , where anticipation and management of passenger flows are essential for a calm journey with an animal 🐾.
Can you help with luggage and transport crates at the train station?
Yes, with pleasure. We assist our clients in carrying luggage, transport crates, and the animal to the station entrance, and when possible, to platform access areas.
Can the owner accompany their animal to the platform?
Yes. The owner may accompany their animal to the platform or waiting areas. Our role is to ensure a calm and well-organized arrival, even in very busy stations such as Gare du Nord or Gare de Lyon.
Do you offer a specific service for dogs at train stations?
Yes. We provide a dedicated service for dogs for departures and arrivals at train stations. This service is designed to simplify journeys with your companion.
Can anxious animals be transported to a train station?
Yes. We are used to transporting stressed or sensitive animals. Driving is gentle, the pace is adapted, and we take the necessary time to ensure the journey takes place under the best possible conditions.
Is it possible to organize a train station–airport or train station–veterinary journey?
Yes. We can organize combined journeys, for example from a train station to an airport or to a veterinary clinic, depending on your schedule and logistical constraints.
Long-Distance Pet Transport 🚗
Do you offer long-distance transport for dogs, cats, and exotic pets?
Yes, we provide long-distance transport for dogs, cats, and exotic pets across France and, depending on needs, to other destinations. Our long-distance pet transport service is designed to ensure the animal’s comfort and well-being throughout the journey.
How is a long-distance journey with an animal organized?
Long-distance transport requires careful planning. We organize the route, schedule, and travel conditions while taking into account the animal, its age, health condition, and behavior.
Are breaks planned during the journey?
Yes. For long journeys, regular breaks are planned, especially for dogs: hydration, rest, and physiological needs. These breaks are adapted to the animal’s rhythm 🐾.
Can the owner accompany their animal on a long-distance journey?
Yes, the owner may accompany their animal on long-distance trips. Their presence often helps to calm the animal and make the journey more serene.
Do you transport senior or sensitive animals over long distances?
Yes. We are experienced in transporting senior, fragile, or sensitive animals. Driving is gentle and progressive, and transport conditions are adapted to limit fatigue and stress 🐶🐱.
Are the rates different for long-distance transport?
Yes. Long-distance transport services are subject to a personalized quote, calculated based on distance, travel time, and the animal’s specific needs.
Transport to Boarding Facilities, Grooming and Care 🐶✂️
Do you provide transport to dog or cat boarding facilities?
Yes, we provide transport for dogs, cats, and exotic pets to boarding facilities, one-way or round-trip, depending on your needs and the length of stay.
We work with specialized facilities that accommodate dogs, cats, and exotic pets, ensuring appropriate care during their stay.
Do you transport cats to feline boarding facilities?
Yes. We also offer a dedicated service adapted to the specific needs of cats, in a calm and reassuring environment 🐱.
Do you provide transport to grooming salons?
Yes. We transport animals to grooming salons for one-time or regular appointments. Depending on your preference, we can provide one-way transport or round-trip transport after the service.
Can senior or stressed animals be transported?
Yes. We are used to transporting senior, sensitive, or anxious animals. Driving is gentle and the pace is adapted to ensure a calm and comfortable journey 🐾.
