Version dated 1 October 2026.
Information pending: mediator contact details will be added following appointment. See Article 12.
These General Terms and Conditions apply to transport services offered on taxianimalierparis.com by FORMATIONFORMER, a French single-member simplified joint-stock company (SASU) with share capital of €1,000, trading as ODYSCAB, hereafter the “Provider”. Taxi Animalier Paris is the name of the website and service.
Registered office: 5 avenue du Général Leclerc, 94400 Vitry-sur-Seine, France. Créteil Trade and Companies Register: 837 785 385. Intra-community VAT number: FR0K837785385. Contact: contact.taxianimaliers@gmail.com — +33 1 84 23 08 08.
These terms cover animals travelling with their owners or alone, airport, station and cargo transfers, local journeys and long-distance transport. Feasibility and service details are confirmed before booking. Mandatory rules specific to the service and, where applicable, international transport remain applicable.
Special terms in the quotation or confirmation accepted by the customer specify the service and prevail in the event of a difference, subject to the law. The applicable version is the one provided and accepted when booking; later versions do not apply retrospectively.
The customer provides the date, time, exact addresses, contact details, passenger and luggage numbers, the number and characteristics of the animals and the dimensions of any crates. Particular needs, access difficulties and, for airports or stations, the flight or train number must be specified.
A booking becomes binding once the customer agrees to the price, service details and terms and the Provider issues written confirmation. If advance payment is requested, the confirmation states the amount and deadline. A quotation request alone is not a booking.
These terms are made available before the customer commits; acceptance is obtained through the correspondence or booking process. Merely visiting the website does not constitute acceptance. The customer checks the summary and immediately reports any error.
The transport price is given before booking in euros, including all taxes. It includes the driver, vehicle, fuel, tolls and parking required for the agreed journey.
Options, additional stops and special services are specified in the quotation. A change requested by the customer may result in a revised price, submitted for approval before implementation. No unannounced surcharge is added, subject to mandatory legal provisions.
Waiting charges beyond the included period are set out in Article 5. Indicative website prices do not replace the confirmed booking price. Subsequent price changes do not affect an existing booking.
Payment may be requested before the transfer or made afterwards, as stated in the quotation or booking confirmation. These documents set out the amount and due date. Available payment methods are specified when booking.
The nature of any advance payment — arrhes (a deposit governed by the French rules on cancellation), acompte (a binding part-payment) or full payment — is expressly stated in the contractual documents. Statutory rules applying where no specification is given remain unaffected. Cancellation charges are not added to amounts already retained for the same cancellation: all payments are credited in the final calculation.
An invoice is issued. If agreed advance payment is not received, the Provider contacts the customer to arrange payment and explains any consequences for the booking in writing. Non-payment never permits an animal already in care to be placed at risk.
Airports, excluding cargo: 1 hour of waiting is included from the actual landing time of the stated flight, allowing for formalities, baggage and animal collection. Flight delays before landing do not reduce this allowance.
Stations: 20 minutes are included from the actual arrival of the stated train. Standard journeys: 15 minutes from the agreed appointment time. Cargo: 30 minutes from the agreed appointment time, regardless of landing time.
Waiting cannot start before the driver is actually present at the agreed meeting point. If an appointment has expressly been arranged after the flight or train arrives, the allowance starts no earlier than that appointment.
After the allowance, rates are €50 including tax per hour for Taxi animalier and Confort, €70 for Berline and €90 for Van. Except for cargo, additional minutes are charged proportionally at the hourly rate divided by 60, rounded to the nearest cent.
For cargo only, each additional hour started is charged in full at the rate for the booked category. For example, a Van waiting 10 minutes beyond the included 30 minutes costs €90 including tax; more than 60 and up to 120 additional minutes cost €180 including tax.
The rate and calculation method are disclosed before booking. The driver or Provider warns the customer before paid waiting starts and explains whether an extension is possible. Additional free waiting may be granted as a goodwill gesture without changing the terms of future bookings.
The customer informs the Provider of flight or train changes and any difficulties. If a substantial delay affects driver availability, both parties seek a revised arrangement. No surcharge or new journey is imposed without prior information and agreement where required.
Cancellations must be sent to the Provider in writing, including email or message, so that the date and time can be recorded. Notice is calculated before the confirmed pickup time in the departure location’s time zone. Rescheduling requires the Provider’s written agreement.
Cancellation schedule: more than 24 hours before pickup, free cancellation and refund of payments; between 24 and 12 hours inclusive, 50% of the transfer price; less than 12 hours, 100% of the transfer price.
This also applies to long-distance journeys unless special terms were expressly accepted before booking. Payments already made are credited against the charge, with no double billing. Any refund due is made within 14 days of the final calculation, unless a more favourable statutory deadline applies.
Charges remain subject to mandatory law and proportionality review. The customer may request reconsideration in light of the circumstances and actual loss, including costs saved or replacement work obtained by the Provider. Statutory rights, including those relating to legally established force majeure, are not excluded.
A no-show is not automatically declared when the free waiting period ends. The Provider attempts to contact the customer and issues a warning before recording in writing that pickup cannot be completed. A reported flight or train delay does not, by itself, constitute a no-show. For an established unjustified no-show, the less-than-12-hours charge applies subject to the same safeguards.
If the Provider cannot perform the transport, it informs the customer promptly and, where possible, offers an alternative without any unapproved surcharge. The customer may refuse a substantial change to the service.
If no alternative is accepted, payments for the unperformed service are refunded, without prejudice to other customer rights and, where applicable, French rules on arrhes. No clause allows the Provider to retain payment for a service it cancels without legal grounds.
Where an event meets the legal requirements for force majeure, suspension, termination and restitution are assessed under the law. The parties inform each other promptly and seek an appropriate solution.
The customer specifies species, breed, weight, health information relevant to transport and any behaviour posing a risk, including biting, escape, known contagious disease and particular needs. Arrangements and equipment are agreed before booking.
Animals travel in a suitable carrier or with appropriate restraints, according to agreed arrangements and safety requirements. Owner consent alone never guarantees travel outside a crate: it must comply with the law, safety requirements and conditions accepted by the carrier. Statutory muzzle and lead requirements remain applicable.
The customer provides health, identification and travel documents required for the route and any border crossings. The Provider retains its own verification obligations and does not perform transport where regulatory or safety requirements are not met.
Transport is not veterinary treatment. Any need for care must be reported before departure. In an emergency during travel, the driver contacts the owner and, if necessary, a veterinarian to arrange care appropriate to the animal’s welfare. Any costs are explained and justified; legal responsibilities remain applicable.
Passengers follow safety instructions, including wearing seat belts. Crates and luggage must match the information supplied and fit safely.
Smoking and vaping are prohibited in the vehicle. Dangerous products, including flammable, explosive, corrosive or toxic substances, are prohibited unless expressly accepted in advance, legally permitted and carried using suitable means.
The driver may refuse or interrupt pickup or transport where a real danger threatens people or animals, including violent behaviour, an undisclosed animal risk, an unsuitable carrier or an unsafe load. The Provider explains the reason and seeks a safe solution where possible. Any interruption must occur at a suitable place and must not result in abandoning an animal or endangering occupants. Financial consequences depend on responsibility, work actually performed, justified costs and applicable law; refusal or interruption does not automatically entitle the Provider to retain the full price.
For an animal travelling alone, the customer identifies authorised handover and receiving contacts, supplies their details and ensures their availability. Handover arrangements, documents and instructions are agreed before transport. If delivery cannot be completed, the Provider contacts the customer to find a solution ensuring the animal’s safety; any extra costs are disclosed and justified.
Unless a specific model has been expressly promised, the make or model may be replaced at no extra charge by a vehicle meeting the booked category, required passenger, luggage and crate capacity and agreed animal equipment requirements. Any substantial change, including to an expressly agreed feature, requires customer agreement. If no agreement or suitable solution is reached, Article 7 applies.
The contract is with FORMATIONFORMER / ODYSCAB. The Provider may appoint a partner carrier holding the qualifications and authorisations required for the service. It remains the customer’s contractual contact for bookings, payment and complaints. Subcontracting does not remove the customer’s rights against it.
Provider and carrier liability is assessed under the rules applying to the service. These terms do not remove or reduce the customer’s right to compensation for the Provider’s breach of its obligations, within the limits prescribed by law.
The customer may be required to pay for damage legally attributable to them. Any claim for damage or exceptional cleaning must be supported by concrete evidence and a documented amount; no undisclosed flat fee is charged automatically.
Journey times are estimates. The Provider considers constraints known when booking, without guaranteeing traffic conditions or airport and customs processing times. This is not a general exclusion of liability.
Passenger transport services are outside the 14-day withdrawal regime applying to certain distance contracts under Article L221-2 of the French Consumer Code. Unaccompanied animal transport classified as goods transport and booked for a specific date or period falls under the exception in Article L221-28(12). Contractual cancellation options are set out in Article 6.
If a separate service legally carries a right of withdrawal, these terms do not exclude it and the necessary information is provided before the customer commits.
Complaints may be sent to contact.taxianimaliers@gmail.com or by post to FORMATIONFORMER / ODYSCAB, 5 avenue du Général Leclerc, 94400 Vitry-sur-Seine, France, stating the booking reference and relevant facts. The Provider seeks an amicable solution.
Consumers may use a consumer mediator free of charge under the statutory conditions, after a prior written complaint has not produced a satisfactory solution.
Information to be completed: the Provider has not yet appointed a mediator as of this version. Contact details and referral procedures will be published after appointment. This notice does not replace the obligation to provide an effective mediation scheme and does not limit customer remedies.
FORMATIONFORMER processes information needed for quotations, bookings, transport, payments and complaints. Information necessary for performance may be disclosed to the carrier responsible for the journey. Disclosure is limited to the needs of the service and legal obligations.
For personal-data questions or to exercise rights under the GDPR, contact contact.taxianimaliers@gmail.com. Customers may also complain to the French data protection authority, CNIL. This clause does not replace the detailed information required when data is collected.
These terms are governed by French law, subject to mandatory rules and applicable international conventions. They do not exclude mandatory consumer protections applicable under conflict-of-laws rules.
If no amicable settlement is reached, disputes are heard by the courts competent under applicable law. These terms impose no exclusive jurisdiction on consumers.
